Deletion requests
Users may request deletion of account data, profile data, Amazon connection data, and any stored service records by contacting NAVINES.
Data rights
Data Deletion Policy
How AmazonIQ handles deletion of account and Amazon connection data.
Live data principle
AmazonIQ is designed to retrieve authorized Amazon operational data on demand where possible and avoid storing long-term Amazon business history. The dashboard is intended to reflect the current account picture after live refresh.
Amazon connection removal
When an Amazon connection is deleted, AmazonIQ removes stored refresh tokens and related connection records from the application database.
Restricted customer data
AmazonIQ does not request restricted data roles or customer personally identifiable information for the current product.
Processing timeline
NAVINES aims to process valid deletion requests promptly, subject to identity verification, security review, legal requirements, and backup retention cycles.
Data we may retain
Some records may be retained where required for legal compliance, fraud prevention, dispute resolution, billing, security logs, or legitimate business obligations.
Revoking Amazon access
Sellers may also revoke Amazon authorization through Amazon Seller Central or related Amazon authorization controls.
Contact
Deletion requests should be submitted through the NAVINES contact channel with enough information to identify the account.
NAVINES ISRAEL LTD
Policy contact
Reach our team for AmazonIQ support, connection help, suspensions, compliance, listings, appeals, Seller Support cases, reimbursement disputes, privacy, and security.